Problem definition, i.e. how to define your problems in order to solve them successfully during coaching
* coaching one of the most important tasks of the effectively identify problems. To find real solutions, it is essential to understand exactly what we are up against. This article shows how to define problems so that they can be solved.
The importance of defining the problem precisely
The problem definition is the first and most important step on the road to a solution. If we don't know exactly what the problem is, our proposals for solutions can go wrong. Misidentification of problems often leads to wasted effort and time.
Example: Imagine a company with a declining turnover. If management starts marketing campaigns without thoroughly investigating why turnover is falling, they may be targeting the wrong audience or the campaigns may not be delivering the right results. However, if the causes of the problem (e.g. product quality has deteriorated or competitors are stronger) are first pinpointed, targeted and effective solutions can be developed.
Common errors in problem definition
Often, the problem is not properly defined. Below are some common errors:
- Too general a formulation: Defining the problem too broadly makes it difficult to find a solution.
- Premature conclusions: We often treat the symptoms, not the causes.
- Personal bias: Personal experiences and prejudices can distort the true nature of the problem.
- Missing information: If we do not collect enough data and information, we can draw misleading conclusions.
Effective problem definition techniques
There are a number of methods and techniques available to correctly identify problems. Below are a few proven techniques:
1. Five We Ways (5 Whys)
This method suggests asking "Why?" at least five times to get to the root of the problem.
Example:
- Why is traffic down?
- Because there are fewer customers.
- Why fewer customers?
- Because many people complain about the quality of the product.
- Why complain about the quality of the product?
- Because the new supplier is not delivering the right quality of raw materials.
- Why not deliver the right quality of raw materials?
- Because the supplier has been replaced and proper quality control has not been carried out.
- Why were proper quality controls not carried out?
- Because the company's management didn't think it was important.
2. Hal diagram (Ishikawa diagram)
This technique helps to explore different aspects of problems, such as people, processes, machines, materials, environment and measurement methods.
Example: In the case of a manufacturing problem, the fish diagram can help you to identify whether the problem is related to machines, employees, materials supplied, processes or other factors.
3. Brainstorming
During brainstorming, members of a group freely generate ideas about possible causes of a problem, without any criticism. This method is particularly useful because it often leads to new and creative solutions.
4. SWOT analysis
A SWOT analysis helps to identify the strengths, weaknesses, opportunities and threats of problems. This method is particularly useful in strategic planning.
Example:
- Strengths: What are we good at?
- Weaknesses: what are we weak in?
- Options: what external options are available to us?
- Threats: what external factors threaten us?
Case studies
Below are some real-life examples where correct problem definition has led to a successful solution.
Case study 1: The case of a software company
A software company has been receiving complaints about the slowness of their products/solutions. The company first suspected that the problem was with server capacity and invested more money in new servers. However, the problem has not been solved. Eventually, a more thorough analysis revealed that the cause of the slowness was due to a lack of code optimisation. Once the developers optimised the code, the problems disappeared.
Case study 2: The case of a retail chain
A retail chain noticed that the turnover of some of their stores had dropped significantly. The management first suspected that the stores were in the wrong location and planned to relocate them. However, a more thorough investigation revealed that the problem was caused by the fact that the employees working in the stores were not properly trained in the new products. Once the employees were properly trained, sales started to increase.
Coaching tips
Finally, some practical advice for coaches on how to guide their clients through the problem definition process.
1. Ask the right questions
* coach one of its most important tasks is to ask the right questions. These questions can help the client to understand the problem and its roots more deeply.
2. Use visualisation techniques
Visualisation techniques, such as fish diagrams, can help to explore and understand different aspects of the problems.
3. Provide a supportive environment
* during coaching it is important that the client feels safe and supported. This promotes open and honest communication, which is essential to accurately identify problems.
4. Encourage creative thinking
Creative thinking and the search for new ideas often lead to new solutions. Encourage the client to think outside the box and not be afraid to try new approaches.
Summary
Problem definition is one of the most critical steps in the coaching process. Correct problem definition not only saves time and resources, but also leads to more effective and lasting solutions. Using the techniques and tools described above can significantly improve the effectiveness of coaching and client satisfaction.
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